Q: How can I know my order is processed successfully? 
      Commonly, once your order is processed, you will receive a confirmation email sent from RegNow or SWREG. This email indicates your order has been processed. And after this email, you will also receive a registration email from us very soon. If your order is placed from SWREG, you can go to this website to check your order status first: www.cardquery.com If your order is placed from RegNow, you can go to this page: https://www.regnow.com/order_lookup.html

Q: What if I have not received my program? 
      If you have not received registration e-mail in time, please first check if your order has been processed. If you ordered the program via RegNow, you could check it here: https://www.regnow.com/order_lookup.html
If you placed the order via SWREG, please check here: https://gbp.swreg.org/order-query.html
Also, if you have received a confirmation e-mail, please contact us via our support center with your order number, registered e-mail address and the program’s name.